Our Quality Policy encompasses KOA’s objective and responsibility for quality as well as the company’s dedication to meet customers’ needs and expectations to become the supplier of choice.
The “craftsmanship” is based on people-to-people interactions.
We are striving for the “craftsmanship” we can confidently say,
“I know when, how, and by whom the product I am crafting now is going to be used, and I know what I should do to satisfy each customer.”
Our objective is to hear our customers saying
“I can use this product without any worries, because this is crafted by that artisan at KOA.”